4dnow Privacy Policy
Our commitment to the security and confidentiality of every player's personal information on the 4dnow platform. We handle your data carefully and responsibly.
Our Protection Principles
Six Core Privacy Pillars of 4dnow
Every decision we make regarding players' personal data is guided by these six core principles.
Layered Data Security
Your personal information is stored with 256-bit SSL encryption. Only authorised staff may access account records, and all access activity is logged for internal audit.
No Disclosure to Third Parties
4dnow does not sell, rent or share players' personal data with any third party for marketing purposes. Your information stays within our platform ecosystem only.
Control Stays in Your Hands
Players may request a review, correction or deletion of their personal data at any time through official support channels. We will process such requests within a reasonable timeframe.
Minimum Data Collection
We only collect information that is genuinely necessary for platform operations, identity verification and compliance with licensing requirements. No excess data is collected without a clear reason.
Policy Updated Regularly
This Privacy Policy is reviewed periodically to ensure it reflects current practices and any legal changes. Players will be informed of any material amendments.
24/7 Privacy Support
If you have any questions about how your data is used, our support team is available via live chat and email in Bahasa Melayu and English.
1. Introduction
This Privacy Policy is issued by 4dnow ("we", "our platform" or "4dnow"), an online betting platform operating under international licensing. This policy explains how we collect, use, store and protect your personal information when you use the websites, services and products we offer.
By registering an account, accessing the platform or using any 4dnow service, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this document carefully before providing any personal information to us.
This Privacy Policy is to be read together with our Terms & Conditions, which form part of the overall agreement between you and 4dnow. Should there be any inconsistency between those documents, this Privacy Policy shall apply for matters relating to privacy and data protection.
4dnow is committed to complying with international data protection standards recognised in the online gambling industry to ensure players' privacy is always maintained.
2. Collection of Personal Information
4dnow collects various types of personal information for the purposes stated in this policy. Information is collected either directly from you or through your use of our platform.
2.1 Information You Provide Directly
When you register an account or use our services, we collect:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth for age verification purposes (21 years and above)
- Active email address
- Mobile phone number
- Bank account or e-wallet information for deposit and withdrawal transactions
- Copies of identity documents when required for the KYC (Know Your Customer) process
2.2 Information Collected Automatically
Our systems also record technical information automatically, including:
- IP address and general location data (country/region)
- Device type and operating system used
- Web browser and its settings
- Login activity records, session dates and times
- Betting, deposit and withdrawal records
- Navigation data within the platform (pages visited, time spent)
2.3 Information from Third-Party Sources
In certain situations, we may receive information about you from payment service providers (such as Touch 'n Go eWallet, DuitNow, Boost and FPX processors) or third-party identity verification agencies that we use solely for compliance and fraud prevention purposes.
3. Use of Personal Information
The personal information we collect is used only for the following purposes:
- Account Management: Creating, verifying and maintaining your player account, including the identity verification (KYC) process required by our licensing.
- Transaction Processing: Processing deposits, withdrawals and other financial activities on the platform, including via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
- Platform Security: Detecting and preventing fraud, money laundering, illegal activity and any misuse of the platform.
- Service Communications: Sending important notifications relating to your account, transactions, policy updates and security information.
- Customer Support: Helping you resolve issues, answering enquiries and providing assistance through our support channels.
- Legal Compliance: Meeting licensing obligations, financial reporting and audit requirements set by the relevant authorities.
- Platform Improvement: Analysing usage patterns in aggregate (not individually) to improve service quality and user experience.
We do not use your personal data for third-party advertising or marketing without your explicit consent. Promotional communications from 4dnow itself can be stopped at any time through the communication preference settings in your account.
4. Disclosure of Information to Other Parties
4dnow does not sell or disclose players' personal information to third parties for commercial purposes. However, in certain circumstances, we may need to share information with the following parties:
4.1 Service Providers
We use trusted service providers to support platform operations, including payment processors, encryption technology providers, identity verification services and server infrastructure providers. All such providers are bound by strict confidentiality agreements and may only use your data in accordance with our instructions.
4.2 Legal and Licensing Requirements
We may be required to disclose player information to the relevant authorities when required by law, court order or as part of our international licensing obligations, including for anti-money laundering purposes.
4.3 Business Transfers
In the event of any acquisition, merger or transfer of business assets, players' personal data may be transferred to the receiving party. In such circumstances, we will ensure the receiving party is bound by equivalent data protection terms.
5. Data Security
4dnow takes appropriate technical and organisational measures to protect players' personal information from unauthorised access, loss, destruction or accidental disclosure. Among the measures we apply:
- Data encryption during transmission using TLS/SSL protocols
- Storage of sensitive data in encrypted form using industry-standard algorithms
- Role-based access controls — only staff who require access to carry out their duties are permitted
- Regular internal and external security audits
- Monitoring of unusual activity and intrusion detection systems
- Data security awareness training for all relevant staff
Although we make every effort to protect your data, no digital system can guarantee absolute security. You are therefore also responsible for keeping your account password confidential and not sharing it with anyone.
6. Cookies and Tracking Technologies
The 4dnow platform uses cookies and similar tracking technologies to improve user experience and allow essential platform functions to run smoothly.
6.1 Types of Cookies We Use
- Essential Cookies: Required for basic platform functions such as login authentication, session management and security. These cookies cannot be disabled.
- Functional Cookies: Store your preferences such as language and display settings to provide a more comfortable experience.
- Analytical Cookies: Help us understand how players use the platform in aggregate for improvement purposes — this data is not linked to individual identities.
6.2 Cookie Controls
You can control or delete cookies through your web browser settings. Please note that disabling essential cookies may affect platform functionality and prevent you from logging in or using certain features.
7. Your Rights Regarding Personal Data
As a 4dnow player, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.
Player Rights
Your Rights Over Personal Data
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right of Rectification
If any of your information is inaccurate or incomplete, you have the right to request immediate correction.
Right of Erasure
You may request the deletion of your personal data, subject to mandatory retention requirements under applicable law.
Right to Restrict Processing
You may request that we limit how we process your data in certain specified circumstances.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format.
Right to Object
You may object to the processing of your personal data for any purpose that does not require your consent.
8. Data Retention Period
4dnow retains players' personal information for as long as your account is active and for a specified period after the account is closed, in line with applicable licensing and legal requirements. In general:
- Financial transaction records are kept for a minimum of five (5) years after the transaction occurs, as an anti-money laundering compliance requirement.
- Customer support communication records are kept for three (3) years.
- Login and platform activity logs are kept for two (2) years.
- Identity verification documents are kept for as long as your account is active and for up to five (5) years after account closure.
Once the retention period has ended and there is no legal requirement for further retention, your data will be securely deleted or anonymised.
9. Child Protection and Age Restriction
The 4dnow platform is strictly for users aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21.
All players are required to declare their age during registration and may be asked to submit identity verification documents (such as a MyKad or passport) to confirm age eligibility. If we find that information collected belongs to an individual who does not meet the age requirement, the account in question will be suspended immediately and the data will be deleted promptly.
If you are aware that a child or individual under the age of 21 has registered an account at 4dnow, please contact our support team immediately so that appropriate action can be taken.
10. Amendments to the Privacy Policy
4dnow reserves the right to amend, update or improve this Privacy Policy at any time without prior notice, except for amendments that are material in nature. Significant changes will be communicated to players via in-platform notifications or through the registered email address.
The "Updated" date shown at the top of this document indicates the date of the last amendment. Continued use of the 4dnow platform after the amendment takes effect will be considered acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically to ensure you are always aware of how we handle your personal information.
11. Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:
- Live Chat: Available 24/7 in Malay and English via the live chat icon on the platform
- Email: [email protected]
We aim to respond to all privacy-related enquiries within a reasonable timeframe. For data rights requests (such as access or deletion), please clearly state the type of request and include the necessary identity verification information so we can process it efficiently.
All privacy rights requests will be handled in strict confidence. Staff who handle these requests are bound by strict confidentiality obligations.
Trusted Platform
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For players aged 21 and above. Operating under international licensing.